Ordering is easy with Strand Diagnostics just contact a client services representative Monday through Friday, 8:00 a.m. to 5:00 p.m. ET at 1-888-924-6779 and select option 2 or click to send an email request.
Once the Know Error® DNA Specimen Provenance Assay (DSPA) test is complete, an electronic report (compatible with most EMR systems) is issued to summarize the findings. The turn-around-time (TAT) varies depending upon the specimen type—reports are usually issued within 5 – 6 calendar days after receipt of both the swab/reference and tissue sample(s). If a potential non-match is indicated, the appropriate parties are notified immediately to address the issue.
When ordering Strand’s UroSeq® Hereditary DNA Repair Gene Panel or other genomic test panels, we will send an additional report concisely showing only the gene information provided as part of the ordered panel.
If a patient tests positive for a germline mutation in any of the genes in Strand’s UroSeq panel, Strand takes the following actions:
- Strand Client Services treats a positive finding as very serious, and thus sends both an email to the practice and calls the practice to convey the message LIVE (no voice mails).
- Strand Client Services provides to the practice a suggested written communique intended for the patient advising him to seek genetic counseling (from Strand, or from anywhere the patient deems worthy).
- Strand Client Services stand ready to receive a call from the patient for scheduling a free consult with a genetic counselor. (To schedule a consultation, the patient calls Strand Client Services at 1-888-924-6779 x119 M-F 8am – 5pm ET)
- Strand’s Medical Affairs personnel are notified and are ready to consult with the treating physician and/or navigator as to what the positive findings mean. (To schedule a consultation, the physician calls Strand Client Services at 1-888-924-6779 x119 M-F 8am – 5pm ET).
- If the patient does speak with a genetic counselor arranged by Strand, notes are subsequently sent to the treating physician or his/her administrator documenting that conversation as well as the recommendations provided to the patient.