Ordering Tests

Ordering is easy with Strand Diagnostics just contact a client services representative Monday through Friday, 8:00 a.m. to 5:00 p.m. ET at 1-888-924-6779 and select option 2 or click to send an email request.


Once the Know Error® DNA Specimen Provenance Assay (DSPA) test is complete, an electronic report (compatible with most EMR systems) is issued to summarize the findings. The turn-around-time (TAT) varies depending upon the specimen type—reports are usually issued within 5 – 6 calendar days after receipt of both the swab/reference and tissue sample(s). If a potential non-match is indicated, the appropriate parties are notified immediately to address the issue.

When ordering Strand’s UroSeq® Hereditary DNA Repair Gene Panel  or other genomic test panels, we will send an additional report concisely showing only the gene information provided as part of the ordered panel.

If a patient tests positive for a germline mutation in any of the genes in Strand’s UroSeq panel, Strand takes the following actions:

  1. Strand Client Services treats a positive finding as very serious, and thus sends both an email to the practice and calls the practice to convey the message LIVE (no voice mails).
  2. Strand Client Services provides to the practice a suggested written communique intended for the patient advising him to seek genetic counseling (from Strand, or from anywhere the patient deems worthy).
  3. Strand Client Services stand ready to receive a call from the patient for scheduling a free consult with a genetic counselor. (To schedule a consultation, the patient calls Strand Client Services at 1-888-924-6779 x119 M-F  8am – 5pm ET)
  4. Strand’s Medical Affairs personnel are notified and are ready to consult with the treating physician and/or navigator as to what the positive findings mean. (To schedule a consultation, the physician calls Strand Client Services at 1-888-924-6779 x119 M-F  8am – 5pm ET).
  5. If the patient does speak with a genetic counselor arranged by Strand, notes are subsequently sent to the treating physician or his/her administrator documenting that conversation as well as the recommendations provided to the patient.